WARRANTY: TESY APPLIANCES

Please view each listing that will state the warranty of each product.

The warranty covers manufacturing faults only and cannot exceed the value/price of the item supplied/purchased.

The warranty does NOT cover the cost of removal or re-installation of any stove/appliance. The warranty does NOT cover loss of time or loss of earnings.

Damage caused to electric wall heaters caused by moisture is not covered under the terms of the warranty.

The warranty does not cover deterioration of any paint finish caused by heat, moisture or impact.

Areas with a high salt air of coastal areas, or environments that have a high moisture level in the air can be corrosive to a paint finish. These conditions could result in rusting of the steel beneath the paint finish, which can cause the paint finish to deteriorate or flake. The warranty does not cover damage caused to the paint finish by any of the above.

Modern Heat makes no assurances or guarantees as to the suitability of installing or using any appliance on your property. It is the sole responsibility of the buyer to check that an appliance is suitable and we recommend that make your own checks prior to purchasing and installing a TESY appliance.

Prior to installation, it is the responsibility of the customer to inspect the appliance for any signs of damage or product fault, this should include all moving/sliding parts. In the event that an issue is discovered we require that you advise us as soon as reasonably possible and before the item has been installed and used.

Should a manufacturing fault, defect, or issue become apparent, Modern Heat will repair, replace or refund as appropriate.

Modern Heat does NOT employ on-site engineers, therefore where a part becomes faulty and a replacement part is supplied by Modern Heat, the customer is responsible for the fitting/installation of the replacement part. In the event that a product requires repair Modern Heat will arrange the collection and return of the product/part, however, the customer is required to package / pallet the item for its safe return to Modern Group. We may ask you to remove any fragile parts from the appliance/part prior to collection. The guarantee/warranty does not cover misuse of a product/appliance.

Change of Specification:
Modern Heat does not accept any responsibility for changes that a manufacturer makes to the specification of an appliance/product, both prior to purchase or after. The specification of an appliance/product maybe subject to change without notice. This includes changes to the minimum distance to combustibles, temperature outputs and minor changes to dimensional measurements. It is the responsibility of the customer to check that the appliance that is supplied can be installed safely where it will be used.

The guarantee period becomes active from the date of delivery.

Please note that if you intend to store your appliance for a long period of time prior to installation, (over 1 month), we recommend that you remove any outer packaging in order to avoid condensation forming on the metal of the appliance, which may cause damage to the paint finish. Damage caused by moisture is not covered under the terms of the warranty.

Any damages must be reported by writing within a reasonable amount of time (48 Hours), from receipt of delivery. Modern Heat will not be held responsible for the cost of any parts that you buy or source yourself from an alternative supplier in order to meet a shortfall or replace a damaged or faulty item.

Tel: 0161 439 1400 – Email: modernstoves@gmail.com

Any items or products returned after 14 days of delivery may incur a 15% restocking charge. All items must be returned in their original condition and packaging.

IMPORTANT INSTALLATION INFORMATON Thank you for purchasing a TESY unvented hot water cylinder / heater. It is very important that the appliance is installed by a qualified installer, who is “certified” to install un-vented hot water appliance. The installation instructions must be followed, we therefore recommend that they are read prior to commencing the installation. Failure to follow the installation instructions which are included in the box with the product, may cause damage to the appliance which may not be covered under the warranty. In accordance with UK building control regulations we recommend that the cylinder / water heater (excluding the 10 litre under counter model) is installed / fitted with 2 additional forms of safety attached to the water pipework that the TESY water heater supplies. The appliance is fitted with at least one form of safety (a thermal cut off switch). We recommend that you install a 3 bar pressure release valve and a safety expansion vessel.¶¶In some cases a pressure reducing valve may be required if the cold water pressure is very high. Your installer will be able to advise on this.

Each and every cylinder is pressure tested before it leaves the TESY factory to ensure 100% product quality and safety. WHEN CONNECTING THE HOT AND COLD PIPES TO YOUR TESY HOT WATER CYLINDER / APPLIANCE, PLEASE TAKE CARE NOT TO OVER TIGHTEN THE THREADED CONNECTIONS. OVERTIGHTENING THEM WILL LEAD TO DAMAGE TO THE CYLINDER THAT IS NOT COVERED UNDER WARRANTY. WE RECOMMEND THAT YOU ATTACH THE THREADED CONNECTIONS WITH MILD PRESSURE TO ADEQUATELY TIGHTEN THE COMPRESSION FITTING CONNECTIONS TO THE TESY CYLINDER / APPLIANCE. ONCE THE CYLINDER IS FILLED THEN INSPECT FOR ANY LEAKS AND ADJUST THE THREADED COMPRESSION FITTINGS ACCORDINGLY TO STOP ANY APPEARANCE OF WATER AROUND THE THREADED JOINTS.

The TESY hot water cylinder /appliance must be fully filled with cold water “before” connecting to a mains electricity supply. If the cylinder is turned on before it is fully filled this will cause the trip switch to activate and may lead to damage to the thermostatic regulator that is built into the appliance. Please ensure that water is running freely from the TESY cylinder /appliance, before connecting it to a power supply. The appliance must be isolated from any power supply, before attempting to reset the thermal cut off switch. IT IS NOT SUFFICIENT TO ONLY TURN THE APPLIANCE OFF AT THE ON/OFF SWITCH. FAILURE TO ISOLATE THE APPLIANCE FROM AN ELECTRICAL SUPPLY MAY LEAD TO ELECTRIC SHOCK.

Please note the Bellislimo water heater can be installed in a vertical or horizontal position. The appliance must be set in the control panel to the preferred mounting position before commissioning it.

Any items or products returned after 30 days of delivery may incur a 15% restocking charge. All items must be returned in their original condition and packaging. We reserve the right to reject the return of any items that are not returned in their original packaging and condition. We reserve the right to refuse returns after 30 days.

Cancellation or Refunds of Bespoke Products

Bespoke items / parts are deemed as items that are manufactured or sourced to a customers specific requirements. Bespoke parts / items or special orders of parts we do not normally stock cannot be cancelled, altered or refunded once you confirm the specification and make payment for the bespoke item(s).  We will confirm in writing the specification of  bespoke items / parts prior to accepting your order. We will require payment in full and upfront before we will source the “Bespoke” product. Where a product / appliance is manufactured or altered at the request of the customer, this is deemed as a “Bespoke” order. Distance selling rules do not apply to “bespoke” orders / purchases. Where the order contains both standard parts and “Bespoke” parts, the rule concerning Bespoke parts will only apply to the items deemed to be Bespoke parts. Bespoke parts are items / parts that are specifically sourced or manufactured to the customers bespoke instructions. All Thermal Stores and including the standard advertised specifications are classed as Bespoke items due to the fact that each thermal store is manufactured to the specific requirements of the customer. PLEASE NOTE: We will not accept returns of any Bespoke items under any circumstances whatsoever, or issue refunds of any value.  The warranty on bespoke items does NOT cover the cost of removal or re-installation. The warranty does NOT cover loss of time or loss of earnings. The buyer is responsible for ensuring that the measurement or specifications of a bespoke item is to their specific requirements. The warranty period on Bespoke products is 12 months from date of delivery. Modern Group make no assurances to the suitability of a bespoke product in your property.

A heating appliance, hot water cylinder, chimney system, flue parts, ducting and associated plumbing must only be installed by a competent installer as defined in the relevant building regulations. Failure to do so, may cause damage to product, damage to property, cause injury and invalidate the warranty.